Managed Services

Managed services for resilient IT

Contact Managed Service Provider

Sovereign in operation. Resilient in crisis.

Digitalisation is confronting IT organisations with challenges that are difficult to overcome. System-critical companies not only need stable and available IT systems, but must also fulfil regulatory requirements that are becoming ever stricter, such as NIS2, DORA or the IT baseline protection from the German Federal Office for Information Security. The shortage of skilled labour also makes it difficult to keep IT operations secure and compliant.

A structured IT service partner can make a significant contribution to relieving the burden here. They have methodical expertise and scalable structures, with a deep understanding of industry-specific processes and regulatory requirements. Experience in dealing with auditing requirements and critical systems is also invaluable.

What we offer: managed services that adapt to your reality

Modular, customised and tested for critical infrastructures: as a reliable partner, we operate your business-critical IT systems securely and with a clear focus on reliability and regulatory requirements. This takes the pressure off your internal teams and creates the basis for a future-proof, resilient IT infrastructure.

Our flexible managed services are there to support you throughout the entire application lifecycle. Depending on your requirements, you can make use of them as individual modules or as a full-service solution. We integrate seamlessly into your processes, work with your tools and systems or draw on tried-and-tested expertise. Our offering ranges from standard platforms such as Atlassian, OpenText, SAP or ServiceNow to complex in-house developments in highly-regulated environments.

Your systems are guaranteed to run without interruption, regardless of whether they are on-premises, hybrid or cloud-based. The 24/7 service includes monitoring, maintenance, patch management, service continuity and lifecycle support. With the help of tried-and-tested monitoring solutions, any discrepancies are recognised at an early stage and rapid responses are achieved via defined escalation paths.

You benefit from seamless communication between your systems, as well as assured validity, consistency and usability of all data. Interface management extends across the entire infrastructure and ensures integrity even in complex, distributed environments.

All relevant configurations, processes and responsibilities are continuously documented. This guarantees the ability to act in critical situations and makes audits considerably easier. IT Service Management (ITSM) is based on ITIL standards and is customised to your governance requirements. This includes setting up a configuration management database (CMDB) as a central knowledge base, as well as implementing structured knowledge transfer.

We are here to support you as a partner with setting up DevOps toolchains with tools such as Jira, GitHub, OpenShift or Ansible and implement CI/CD pipelines, GitOps workflows and AIOps mechanisms. Containerisation, Kubernetes management and complex system migrations are also part of the portfolio. Platform changes and lift & shift scenarios are implemented with compliance and operational stability in mind.

Automation reduces manual effort and increases the efficiency of your IT services. Your systems are operated as required in classic, hybrid or native cloud environments and self-service functions and automated provisioning are provided. Our offering ranges from standard platforms such as Atlassian, SAP or ServiceNow to complex in-house developments in highly-regulated environments.

Interdisciplinary service teams with long-term availability develop a deep understanding of your system requirements and specifically work to familiarise themselves with your processes, so they become reliable, long-term partners for your IT organisation.

Your advantages at a glance

Compliance and audit readiness at the highest level

The services fulfil recognised standards such as ISO 9001, ISO 27001 and ISAE 3402 and are aimed at supporting you with observing legal requirements (e.g. DORA, NIS2). All services are fully documented, auditable and secure.

Stable, secure operation of business-critical systems

We guarantee the reliable performance and availability of your applications, even during ongoing business. You can even outsource security-related and sensitive tasks to us with confidence.

Reducing operational risks and complexity

Standardised processes, clear responsibilities and a hands-on mentality in day-to-day operations minimise sources of error. Transparent KPI reporting provides an overview of quality, availability and progress at all times.

Take the burden off your IT department – free up space for innovation and focus

We take care of operation, maintenance and support with a pragmatic, solution-orientated approach. In doing so, we free up capacity within your teams that can be used specifically for strategic projects, digitalisation and innovation.

Common use cases

Managed services are particularly suitable for specialised applications developed in-house in regulated industries such as information technology and telecommunications, financial services and the public sector. They take care of both distributed system landscapes with cloud connections and complex legacy systems that need to remain stable during modernisation. Companies can opt for managed services (MS) when they operate business-critical applications with high availability and protection requirements or want to migrate sensitive workloads to regulated cloud environments. You benefit from integrated service operation that ensures stability and continuity, especially during system transformations.

How we work

Entering into a managed services partnership is based on the tried-and-tested “Start Smart” principle. The collaboration can either start with a joint workshop to analyse your specific requirements or operationally with a reduced setup, for example by integrating individual experts into your existing teams.

1. Transition phase

At the beginning of the takeover, your starting situation will be analysed and a structured transfer of knowledge takes place. We will then gradually take over operational responsibility, with your services remaining stable throughout.

2. Operating phase

Your IT services will be continuously monitored, maintained and controlled – remotely or on site, in accordance with clearly defined service level agreements (SLAs). Our service concepts are based on ITIL standards and are customised to meet your governance requirements.

3. Optimisation phase

In addition to operation, managed services also include continuous development. We proactively incorporate new requirements and optimise processes with the help of automation in order to continuously improve the service organisation.
Sandra Schomburg
Lead Expert
Managed services succeed when experience and automation go hand in hand
"With our Managed Services, we take the pressure off our customers in the long term by reliably operating complex IT landscapes with our pool of experienced experts. We create more added value with AIOps and with the help of AI, we can recognise any anomalies at an early stage, proactively prevent disruptions and thus ensure maximum availability and efficiency for our customers."

Ready to take the next step?

We will work together to develop a suitable operating strategy. Our experts are familiar with the challenges in regulated industries and have experience in operating critical infrastructures.

Get in touch
Tobias Thestorf
Area Manager

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Our certifications and standards

We are location specific certified according to ISO 9001 and ISO/IEC 27001. In addition, we have our internal control systems regularly assessed by external auditing companies in accordance with ISAE 3402, in each case with reference to specific customer projects and the associated services. We therefore stand for reliable structures, clear security standards and high quality requirements.

FAQ

Managed services involve an external service provider taking on operational IT tasks on an ongoing basis and in a way that’s clearly regulated. They aim to ensure stable, secure and transparent IT operations that are compliant, can be planned and take the burden off internal teams.

“Managed” in this context means that certain services are actively controlled on an ongoing basis with defined responsibilities, KPIs and processes. By handing over responsibility for defined IT areas to a reliable partner, you gain control and security.

A managed service contract regulates the scope, quality, response times and responsibilities of the outsourced services. It ensures that all services are permanently traceable, auditable and provided on equal footing.

We work in accordance with the certified ISO 27001 and ISAE 3402 standards, establish clear security processes, monitor your systems around the clock and document all measures, making sure they are traceable in doing so, including for audits and inspections.

You benefit from stable operating processes, high levels of IT security, clear governance and a quantifiable burden relief, gaining time for innovation without losing control or compliance.

The collaboration starts with either a targeted introduction (“Start Small”) or strategic workshop, followed by integration into your existing organisation.

The costs depend on the scope of the services, SLA requirements, operating model and system complexity. After a consultation, you will receive a customised offer that is transparent and comprehensible.

Yes, because all systems and processes are designed to maximise data security. As a provider certified to ISO 27001, we fulfil the highest requirements, even in sensitive environments such as critical infrastructures.

Yes, we support you with migration and modernisation throughout the entire course of the project without jeopardising ongoing operations. Our experience in regulated industries ensures security at every transformation phase.

Absolutely. You define the requirements, service level and governance specifications. The collaboration runs in line with your processes and you’ll receive transparent reports on all activities. With managed services, you are relieved of operational burdens but retain complete strategic control.