Customer Experience Monitoring
7P Accelerant rethinks networks
We translate customer experiences into tangible insights
Network operators and telecommunications companies are under enormous pressure nowadays: new services such as Voice over IP (VoIP), OTT services and 5G network slicing have to be brought to market ever faster, network coverage has to be optimised and network outages avoided. At the same time, the demands on network performance and quality assurance are increasing. Network outages or delays cost network operators trust, customers and shares in the market. What’s more, individual network components or patches against emerging cyber risks are being updated in increasingly shorter cycles.
Therefore, going from 5G to 5G SA and even the prospective 6G requires not only new network architecture, but also a new testing philosophy, moving away from traditional network testing towards horizontal testing along the entire customer journey – consistent customer experience monitoring that delivers tangible insights. With every technological advance, the number of blind spots that cannot be found with conventional tests increases due to the complexity of modern networks – and with it the risk of potential revenue leaks and disruptions that are difficult to identify.
7P Accelerant
An all-in-one solution for network operators
Whether it’s customer experience monitoring, reliability or operational efficiency, 7P Accelerant was developed to master real-life network operation – not in the lab, but where it counts.
Customer experience monitoring as the key to success
What counts is real user data. This is the only way to evaluate the customer experience holistically. Our solution therefore enables customer experience monitoring to be carried out using horizontal testing strategies based on real-world usage scenarios – with physical SIM cards and eSIMs during ongoing network operation.
At the same time, our test automation tool can be seamlessly integrated into existing systems without complex OSS/BSS integration. Data intelligence and change impact assessment are equally important because data only reveals its added value when it is understood, contextualised and translated into concrete recommendations for action.
Facts & figures
Reliable testing, targeted improvement – with 7P Accelerant at your side
Our manufacturer-neutral horizontal testing solution makes real customer experiences visible and automates operational testing processes – for faster time to market, lower churn rates and stable networks around the clock.
Over 25 years of experience in telecommunications have gone into developing 7P Accelerant and you can see it in every detail. Our customers benefit from practical support with data collection, analysis and intelligence – with practical advice, clear recommendations and well-founded insights.
Benefit from over 25 years of telecommunications experience
How you can benefit:
Independence
Accelerant is an all-in-one managed test service that makes you independent and future-proof.
Quality assurance
Highly-efficient test runs deliver comprehensive test results in the shortest possible time.
Customer loyalty
More than just numbers: you get tangible insights into real customer experiences for greater customer satisfaction.
Contact
Are you looking for an experienced IT service provider with strong expertise in telecommunications?
Then let’s tackle your challenges together! Contact us for a free and non-binding initial consultation.
Our certifications and standards
We are location specific certified according to ISO 9001 and ISO/IEC 27001. In addition, we have our internal control systems regularly assessed by external auditing companies in accordance with ISAE 3402, in each case with reference to specific customer projects and the associated services. We therefore stand for reliable structures, clear security standards and high quality requirements.
