Customer Experience Monitoring

More than data – gain business value

25 years of telecom experience bundled into one tool

7P Accelerant is much more than a classic test automation tool: it combines over 25 years of experience in the telecommunications industry with comprehensive knowledge of mobile communications from 2G to 5G. The result is a powerful, comprehensive tool for customer experience monitoring, change impact assessment and network analysis so you can keep an eye on what is most valuable: customer satisfaction and strong network performance for greater customer loyalty.

We take care of the entire testing process along the customer journey with a unique combination of data collection, high-quality equipment, professional test execution and data intelligence. This allows you to focus entirely on the test results and the added value they can give to your business: optimised network performance, lower latency, precise predictive analytics and a better customer experience – for a reduced churn rate and stronger market position.

Our services for network operators

The managed test service we offer for customer experience monitoring is a comprehensive package that includes the following services:

Equipment with probes

We provide you with high-quality test equipment for real mobile device testing and take care of managing and maintaining it. Thanks to multiple locations in Europe and our mobile probes (test cases and backpacks), you can test in different environments – for particularly realistic results.

Requirements analysis and test execution

We incorporate your individual testing requirements into our software and ensure that all relevant network parameters, Quality of Service (QoS) criteria and connectivity aspects are seamlessly captured during test automation – ideal for regression and interoperability testing.

24/7 data collection

Test automation allows testing to be carried out around the clock. This not only gives you maximum flexibility, but also allows you to record specific user behaviour depending on the day and time.

Data intelligence

Our in-depth analyses deliver clear insights from large amounts of data and display them on graphic dashboards. This is ideal for predictive analytics, change impact assessment and network performance testing, and forms the basis for making informed decisions about network operation.

Defect management (optional)

Upon request, we can support you with targeted root cause analysis for network outages and race conditions. We translate test results into meaningful insights and provide clear recommendations for sustainably improving the customer experience.

7P Accelerant

All-in-One-solution for network operators

Whether it’s customer experience monitoring, resilience, or operational efficiency: 7P Accelerant was designed to master real-life network operations – not in the lab, but where it truly matters.

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Test scenarios that reflect your network reality

To reliably measure your network performance and the associated customer experience, we focus on test scenarios as part of real device testing:

These tests are essential for stable network services and high interoperability. In addition to testing with physical SIM cards, we also use advanced simulation techniques in real network environments for specific use cases. This allows realistic network conditions to be created and performance to be evaluated in different scenarios. This test scenario is also ideal for Open RAN, 5G SA or campus networks.

Additional services increase the value proposition for end customers and thus strengthen market position. We specifically test additional services such as VoIP or OTT services to ensure that they are seamlessly integrated into your network infrastructure. The goal is to reliably validate your quality of service.

Correct billing procedures are essential for network operators’ economic success and also constitute an important part of the customer experience. Our tariff tests validate billing models, which are crucial for economic stability and satisfied customers, reducing calls to customer support and freeing up resources.

The compatibility and performance of end devices is crucial for customer satisfaction and thus has a major impact on customer loyalty. Our tests cover a wide range of devices and usage scenarios. We test various devices for connectivity, latency and throughput under real-world conditions – including with regard to 5G and network coverage, ensuring that all end devices work as well as they can on the network.

What makes Accelerant so special?

 

7P Accelerant

  • Real device testing under real network conditions
  • Comprehensive testing of all processes and services along the entire customer journey (CX testing)
  • Horizontal testing combined with vertical testing, ideal for change impact assessment
  • Fast scripting of test cases with a low-code approach in just a few hours
  • Complex use cases, e.g. multi-SIM, 5G NSA, Voice over IP (VoIP) or OTT services
  • Remote devices and ad hoc testing
  • Use cases centred around the user for a better customer experience
  • Mobile test cases and backpacks for flexible placement
  • Multi-tenant implementation for scalable network environments

 

Competitors

  • Tests with modems, mostly under artificial conditions
  • Focus on short snapshots in time, no customer experience monitoring
  • Only vertical testing, which creates blind spots
  • Complex scripting that takes weeks to months
  • No support for complex scenarios
  • No remote devices, no ad-hoc testing
  • Technically oriented, hardly user-centred
  • Only static tests, mostly stationary
  • No support for multi-tenancy or dynamic network environments

 

Contact

With 7P Accelerant, you are one step ahead.

Are you looking for a reliable IT service provider for test automation and customer experience monitoring? Get in touch with us for a free and non-binding initial consultation.

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Steffen Weichselbaum
Expert for telecommunication

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Technical specifications

More about the technical details.

Use cases

How we support you.

References

Customers whose networks we have optimized.

FAQs

7P Accelerant® is a cloud-based software solution for continuous, automated testing of network services from the perspective of your end customers. It combines modular software with global test locations, expert support for data intelligence and hardware that can be controlled remotely and is capable of real device testing to form a scalable, all-in-one platform for modern customer experience monitoring and change impact assessment.

With 7P Accelerant, network operators gain complete transparency over customer experience, quality of service (QoS) and latency. Our test automation solution helps reduce customer churn, shortens rollouts and optimises time to market. Network operators can monitor their network performance without tool hopping via a central, user-friendly interface. Automated testing and simplified test environments reduce the workload for staff members and speed up processes. The test results produced by customer experience monitoring provide a basis for making well-founded strategic decisions.

7P Accelerant is neither a rigid software solution nor a binding, long-term consulting contract. It is a comprehensive managed test service that supports network operators with being independent. We want you to say goodbye to lab simulations and tool hopping, because 7P Accelerant is a cloud-based, horizontal test automation tool for customer experience monitoring that conducts tests using physical SIM cards and eSIMs from your mobile network. We also want to work with you to ensure that you can maintain your independence. That’s why our solution is modular and can be expanded to include short- or long-term expert support for defect management. Our experts will support you with building a mobile network that remains optimised in the long run – without any long-term contracts.

Seven Principles (7P) has more than 25 years of experience in telecommunications networks. Our skill set includes CDR verification, automated regression testing, interoperability testing and real device testing. Through our deep understanding of complex network environments, we deliver precise, practical and actionable insights.

Quite simply through automated error analysis and optimised support for troubleshooting so that your customers, in the best case scenario, don’t even notice that any errors that have occurred. Our solution reduces the work involved for manual reporting by up to 80% and makes error analysis 40% faster. This not only improves network quality, but also strengthens customer loyalty.

Yes, our software meets international quality and testing standards and helps you with conducting network tests in different geographical regions. Thanks to our global probing locations, flexible test automation tools and mobile test cases, even country-specific network coverage or latency tests can be carried out with precision.

7P Accelerant supports continuous testing and customer experience monitoring around the clock (24/7 data collection). This applies to all the test scenarios we support.

We focus on network functionality tests as part of real device testing, testing for additional services, tariff tests and end device tests. By automating tests and using real SIM cards and eSIMs from your network, we ensure that a large number of tests can be covered in a short space of time.