Managed Service Provider

DORA-compliant managed service provider headquartered in Germany

DORA-compliant IT operations to noticeably reduce workload for your teams

The Digital Operational Resilience Act (DORA) has been mandatory since January 2025. For banks, insurance providers, asset management companies and other regulated financial institutions, this means that their IT must not only be efficient, resilient, and compliant with regulations, but also fully auditable, secure against ICT risks, and prepared for new audit requirements from supervisory authorities.

So you can concentrate on your core business, we operate your IT infrastructure with a clear focus on regulatory compliance and technical excellence. As a managed service provider (MSP) based in Germany, we provide you with comprehensive support when it comes to implementing DORA. Together, we create structures that allow you to identify risks early on, reliably incorporate external IT partners, and respond confidently in the event of an emergency.

We have many years of operational experience and a deep understanding of the requirements of the financial industry. This allows us to develop solutions that are precisely in line with your regulatory and strategic goals, creating resilient IT structures and relieving the burden on your internal teams over the long term – both technically and operationally.

What we offer: managed services in line with DORA

Reduce complexity. Meet compliance requirements. Secure operations. The DORA regulation places high demands on all IT services that are business-critical for financial companies. Managed services not only make sure that your IT operations work, but they also ensure regulatory compliance. This process is transparent, verifiable and fully documented for you. All services can be combined as part of a modular system, whether as a supplement to your existing IT, as a complete operational takeover, or as a temporary solution for implementing DORA.

IT operations, integration and proximity

We run your systems in line with DORA, integrating it into your processes and documenting everything in your own environment. Our teams work exclusively from certified EU locations without any outsourcing. We combine proximity, short decision-making processes and in-depth expertise in financial regulation with scalable resources.

Reporting and audit assurance

ISAE 3402 Type 2 reporting provides you with auditable evidence of compliance with regulatory requirements. This is documented, externally reviewed and accessible at any time. This means you are well prepared for BaFin inspections and third-party audits and benefit from transparent and traceable processes.

Risk management and notification system

ICT risk management meets the requirements laid down in the DORA-RTS and can be seamlessly integrated into your systems and processes. A standardized notification system for ICT incidents covers all regulatory requirements, allowing risks to be identified and managed at an early stage and incidents to be reported in such a way that they remain fully traceable.

Governance and responsibility

You will receive comprehensive audit and control rights as required by DORA. Independent internal auditing ensures verifiable processes and compliance with all requirements. This creates a governance structure that clearly defines responsibilities and permanently ensures that your systems remain stable.

DORA: Ensuring regulatory compliance

The DORA regulation is binding EU law and has a direct impact on your IT operations.
Since January 17, 2025, financial institutions have been required to implement the provisions of the Digital Operational Resilience Act (DORA). This particularly concerns:

Establishing a robust ICT risk management framework
Implementing the RTS and ITS requirements
Managing all ICT third-party service providers

Setting up an auditable information register
Fulfilling comprehensive reporting obligations to BaFin (Federal Financial Supervisory Authority)

How you can benefit with 7P

Specialised in financial companies

Managed services are tailored to regulated financial companies and focus on IT resilience, compliance with DORA and audit-proof operations. Whether banks, insurance companies, or payment service providers: we understand the challenges specific to the industry and deliver viable solutions.

Flexible like a medium-sized company, organised like an auditor

Our services are flexible and can be adapted to your environment. Our processes are certified to ISO 9001 and ISO 27001 and our control system is regularly audited externally in line with ISAE 3402 Type 2. In addition, we voluntarily comply with DORA requirements, thus ensuring the highest level of regulatory security.

Personal, close and auditable

You will work with German- and English-speaking contacts, gain full insight into structures, and benefit from a transparent operating model without outsourcing or subcontracting. All services are provided by our own trained teams from controllable mixed-shore structures within the EU.

DORA as common practice

Services are incorporated into your governance and deliver auditable services in line with DORA specifications. ICT risk management, a notification system, control rights, exit strategies and internal reporting are common practice here. Processes, risks and compliance are continuously reviewed as part of independent internal auditing, ensuring that you are always audit-ready.

Typical use cases

Managed services come into play where IT not only has to work, but also be auditable by regulatory authorities. Many financial companies face similar challenges. Typical use cases:

Banks: existing outsourcing partners must be integrated in accordance with DORA and continuously monitored.
Insurance providers: critical IT systems require a robust notification system and continuous monitoring.
Payment service providers: high availability requirements require verifiable ICT risk management.
Leasing companies: IT supply chains must be documented and external service providers must be continuously monitored.

The services are modular in structure, covering exactly the areas where you need support without affecting your existing processes. Our focus is on ensuring compliance, stability and transparency for you.

DORA-ready and future-proof:

Modern IT service management for banks and insurance companies

Read the whitepaper

Cover of the white paper on DORA-ready IT service management

How we work

Your compliance with DORA depends on a robust operating model. A combination of regulatory requirements and tried-and-tested operational structures can be flexibly adapted to your starting situation.

Analysis and integration

A thorough gap analysis of your current DORA implementation will be carried out, prioritising critical measures. We then take on existing services, assess risks, and integrate seamlessly into your IT and governance structures, including implementing a notification system, control mechanisms, and documentation requirements.

Stable operations with SLA control

Your IT operations are transparent, fully documented and fully auditable. Service levels, incident management, reporting and communication channels are clearly defined and aligned with your compliance requirements.

ITIL operational management on your platform

ITIL-compliant operational processes are supported by tried-and-tested toolsets. We work on your systems with your processes and document directly in your own environment for maximum traceability and transparency.

Continuous development and audit readiness

Regulatory requirements such as RTS and ITS are evolving, and so are our services. Existing measures are continuously adapted and you will receive support with internal and external audits. This way, your operational structure can remain permanently compliant with DORA.

Implement DORA with a partner who understands you.

Do you want to operate your IT in line with DORA – without any unnecessary additional effort, but with full regulatory security? We are here to support you with this.

Get in touch

Tobias Thestorf

Area Manager

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Our certifications and standards

We are location specific certified according to ISO 9001 and ISO/IEC 27001. In addition, we have our internal control systems regularly assessed by external auditing companies in accordance with ISAE 3402, in each case with reference to specific customer projects and the associated services. We therefore stand for reliable structures, clear security standards and high quality requirements.

FAQ

What is an MSP?

A managed service provider (MSP) provides certain IT services for a company on an ongoing basis, such as operating applications, networks or security systems. The aim is to ensure the availability, stability and security of these systems in a transparent manner and as defined by contract.

What is a DORA service provider?

A DORA service provider is an IT service provider that provides services covered by the DORA regulation, such as running critical ICT systems or auxiliary processes such as monitoring, reporting or risk management. Crucially, financial companies must demonstrate that the provider operates in compliance with DORA, including audit rights, documentation and control options. An MSP like 7P that operates according to ISO 9001, ISO 27001 and ISAE 3402 Type 2 meets these requirements in terms of structure.

What is the difference between an MSP and a solution provider?

A solution provider typically delivers project-related IT solutions, such as software development, system integration or consulting. An MSP, on the other hand, takes over ongoing operations including maintenance, monitoring and support. They are therefore responsible not only for implementation, but also for stability in everyday operations, usually over the course of many years.

What are some examples of managed services?

Typical examples include operating cloud infrastructures and applications, network monitoring, backup services, patch management or security monitoring. In the context of DORA, a notification system, risk management and third-party control are also considered managed services, provided that they are delivered on an ongoing basis and according to defined standards.

What does an MSP cover?

An MSP offers services such as system operation, monitoring, incident management, patch management, documentation, IT service management, and consulting on migration and optimisation. Depending on requirements, the entire application lifecycle management process can also be covered.

How flexible is 7P when it comes to adapting during ongoing business?

As a medium-sized company with its own governance, we are able to adapt processes to regulatory changes at short notice, such as new RTS specifications or changed audit requirements.

What happens if we don't implement DORA properly?

Those who cannot demonstrate full implementation risk receiving fines and sanctions from the supervisory authorities, as well as reputational damage with customers and partners. What is particularly critical here is that responsibility lies explicitly with management, including the obligation to provide evidence and documentation. Now is the time to make up for any measures you may have missed in a structured manner before a gap becomes a risk.